Account recovery
Forgotten password?
Happens to everyone. Enter your username or the email address on your account and we'll send reset instructions to that email within a minute.
- Tell us who you are Either your IE username or the email you signed up with — whichever you remember.
- Check your inbox We'll send a one-click reset link to the email on your account. The sender is [email protected]
- Pick a new password Something you haven't used elsewhere — long, mixed characters, ideally with a symbol or two.
Used a fake email when you signed up? You'll need to contact our team instead.
Reset your password
IMPORTANT — some email systems file emails from us in your junk folder. If you don't see our message within a few minutes, check there and mark [email protected] as not junk.
Email not arriving?
Check your junk / spam folder first. Our sender is [email protected]. Add us to your contacts to make sure we land in your inbox.
Used a fake email?
If you signed up with an address you can't access, the reset form won't help. Contact our UK team and we'll verify you another way.
Keeping it safe
Use a password you don't use anywhere else. Mix upper and lowercase, numbers, and a symbol. More tips on our Stay Safe page.